Technical Implementation Manager

As Technical Implementation Manager you support our onboarding team to integrate datasets we receive from acquirers and merchants into our Actuary platform. The core of your role is to optimally match these datasets with the help of our custom-made tools, user guidance best practices and business rules. You are the linking pin in establishing a successful end-user experience as soon as acquirer and merchant data integrate successfully, after the sales and contracting phase. You involve others of the multidisciplinary Actuary data quality -and account management team, e.g., to answer specific data-related questions or for issues on dataset details and quality of dataset delivery.

To improve effectiveness of our operations, you help in organizing means and materials for customer support and in this way continuously improve the ‘customer experience’, e.g., accessible documentation but also technical material for our data scientists and other roles. We welcome applications in Dutch or English.

Your Job

• You are the linking pin between the data team and the customer during the integration of the Actuary dashboard
• You internally coordinate and manage activities for the customer’s implementation
• You work in a global context with customers worldwide, with colleagues from The Netherlands and Hungary, working from Zaandam
• You act as the internal project manager for the customer onboarding phase, and manage scope, deadlines and support questions
• You work together with sales and contracting to refine and manage the agreed use-case(s), goals and activities
• You work together with the Actuary developers and data team for technical questions and additional development improvements
• You take part in coordinating and editing the documentation, tech guides, admin guides, FAQs, sample datasets and whitepapers to fit the needs of the IT department at the customers’ end

What do we expect?

• A university (MSc) or applied university/college (HBO/BSc) degree in Business Information Technology, Software Engineering, Computer Security or similar
• An affinity with relevant topics like SAAS, data science or risk monitoring
• Bridging the gap between the customer’s dataset deliverance possibilities and Actuary technical requirements
• Good communication skills and can carefully manage customer expectations
• You are fluent in English, and preferably speak Dutch as well
• At least three years of experience in a similar role
• For purposes of co-operating with the team, you come to our Zaandam office at a regular basis, typically at least two days/week

What are we offering?

• We offer a challenging work environment where you can make a difference in risk management. You will work in a team of over 15 highly qualified data scientists, developers, architects, and designers
• Actuary offers a competitive salary with on top of that a result dependent variable compensation
• We find the work-life balance very important and offer the possibility to work flexible hours and to work from home
• Part-time is possible with a minimum of 32 hours per week
• Actuary offers a good pension mainly funded by the employer. Of course, we will provide you with a high-end laptop (Windows) to work remotely.

Interested? We would love to hear from you

Send your CV and a small motivation letter to info@actuary.aero. Would you like more information about the position or the procedure? Then call or email Jerney Pawiroredjo (075-6539402 or info@actuary.aero )